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Terms & Conditions
TERMS & CONDITIONS
About Us: Henry Watson's Potteries are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us.
Our Contact details:
Henry Watson's Potteries Ltd
Pottery Hill,
Wattisfield,
Suffolk,
IP22 1NH
United Kingdom
Phone: +44 - (0)1359 - 251239
Email: Sales [at] wmpot [dot] co [dot] uk
GB 102 080 143
In these terms and conditions;
"We" means Henry Watson's Potteries of
Pottery Hill
Wattisfield
Suffolk
IP22 1NH
"You" means the person or persons so named on the order form provided on our website
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2. Price
2.1 The price payable for goods that you order are as set out in our website
2.2 You will be required to pay for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
2.3 All prices displayed on this web site or quoted by us in writing are in £ Sterling.
3. Rights for you to cancel your contract
3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2 To cancel your contract you must notify us in writing quoting your order reference number.
3.3 If you have received the goods before you cancel then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. You may by notice ask us to collect the goods from you at your cost at the price set out in our website.
3.4 Once you have notified us that you are cancelling your contract any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your cancellation. If you did not pay by credit card you will be refunded by cheque as soon as possible and in any event within 30 days of your cancellation PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
4. Cancellation by us
4.1 We reserve the right to cancel the contract between us if:
4.1.3 we have insufficient stock to deliver the goods you have ordered.
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.2 If we do cancel your contract we will notify you by e-mail or telephone and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of goods to you & Warranties
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as possible after your order is accepted and, unless subject to other arrangement given to you in writing. Delivery periods indicated on product pages are a guide only.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once any goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 All Goods MUST BE CHECKED on Delivery. No Claim for damage during transit will be accepted unless a note is made on the delivery sheet. This sheet must be signed on Delivery of Goods and any information relating to damages must be made on this sheet, a copy of which is retained by the delivery driver.
5.5 All Measurements are Nominal. Any stated Measurement of building dimensions is a guide only and may be subject to significant manufacturing and other tolerances. Imperial Measurements are a guide only and an approximate conversion from Metric rounded up or down to a round figure.
5.6 All colours are shown as a guide only. Colour reproduction is not accurate.
5.7 This website is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products for sale on this website. You expressly agree that your use of this website is at your own risk. To the full extent permitted by the applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, satisfactory quality and fitness for a particular purpose.
5.8 We do not warrant that this website, its servers, or e-mails which may be sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
6. Liability
6.1 If the goods we deliver are not what you ordered or the delivery is of an incorrect quantity we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question
6.2 We shall have no liability to you in the event that the goods are damaged following delivery
6.3 If you do not receive goods ordered by you within 30 days of the date on which you ordered them we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition our only obligation will be at our option:
6.3.1 to make good any shortage or non-delivery;
6.3.2 to replace or repair any goods that are damaged or defective; or
6.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose
6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.
6.5 You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase
6.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that you may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. Notices
Unless otherwise expressly stated in these terms and conditions all notices from you to us must be in writing and sent to our contact address at Henry Watson's Potteries.
Pottery Hill
Wattisfiled
Suffolk
IP22 1NH
or by email to sales '@' wmpot.co.uk, or by fax on 01636 821833 and all notices from us to you will be displayed on our website from time to time
8. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident
9. Invalidity
If any part of these terms and conditions in enforceable (including any provisions in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10.Third party rights
Except for our affiliates, partners, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
13. Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading
14. Marketing
We do not send random marketing emails to personal email addresses (spam). Customers have the "opt-in" option of our newsletters whereby you give your permission to eceive occasional mailings from us.
If you wish to be removed from our mailing list at any time, please contact us.
15. Data Protection act 1998
We conform to the Data Protection Act of 1998; we will only use the data you supply for processing your order.
We will not pass any information relating to our customers to any third party, except as so required to complete any monetary transaction through our normal channels and to fulfil delivery from suppliers stock & through third party contracted carriers, unless required to by Law.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm